Returns & Exchanges
We want you to be pleased with your purchase. If for any reason you are not completely satisfied, please return it in saleable condition for a full refund.
Return items must be in the same condition as when received and with original packaging intact. Used items cannot be returned.
Items must be returned within 30 days of purchase date for a refund, exchange or replacement. If items are received within 31-60 days of purchase date, you will receive store credit only.
All items received more than 60 days after the purchase date may not be returned.
Returns and Exchanges In-Store
Items can be returned or exchanged with original receipt or gift receipt at the NAVA store located in 347 Great Neck Rd, Great Neck NY 11021.
Returns and Exchanges By Mail
Email to firstname.lastname@example.org and be sure to include your order number and your name. An associate will provide you with a return number. Unfortunately, we are unable to cover return shipping costs or provide a return label unless it is determined that we were at fault for the return.